Refunds & Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we canโ€™t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as coffee or tea cannot be returned if opened. Gift cards are also non-returnable items, as we can correct any errors remotely.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Food with obvious signs of use.
Equipment that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.

Late or missing refunds

If you havenโ€™t received a refund yet, first check your payment account again.

Then contact your payment company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If youโ€™ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@coffeehouseonline.co.uk and send your item to:

Threes Company (Catering) Limited
Unit 19 Irlam Business Centre
Soapstone Way, Irlam
Manchester, M44 6RA}.

Shipping returns

To return your product, you should mail your product to:

Threes Company (Catering) Limited
Unit 19 Irlam Business Centre
Soapstone Way, Irlam
Manchester, M44 6RA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We donโ€™t guarantee that we will receive your returned item.

Need help?

Contact us at hello@coffeehouseonline.co.uk for questions related to refunds and returns.

Last updated: January 2022

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